Reset Your USPS Liteblue Password

Reset Your USPS Liteblue Password.

This is how your create a new USPS Liteblue password:

To create your new password:

  • Visit: https://liteblue.usps.gov
  • Click on the “Forgot Your Password?” option.

You will be re-directed to the USPS Self-Service Profile Application, from where you can create your new password.

Why do I need a new USPS Liteblue password?

The new USPS password to access online HR self-service applications will make your personal information more secure.

As of April 28, 2014, you will have to enter your new USPS Liteblue password to access all online HR self-service applications.

Where do I go to create my new USPS Liteblue/SSP password?

Go directly to https://SSP.Usps.Gov to create your Liteblue password.

How do I log on to USPS Liteblue and create my new password?

1.
Go to ssp.usps.gov and click on “Forgot Password?,” and follow the prompts on the returned screen to create your new password. If you provide an email address, a verification link will be sent to that email address. You must click on that verification link, within 72 hours, to complete the setup of your new password.

Or

2.In April, 2014, letters were mailed to each employee’s address of record with a temporary password to use on the SSP website. You must change the temporary password provided in the letter to a permanent password.

How to set up your USPS Liteblue profile and change your temporary password:

• To log on to the SSP site, type ssp.usps.gov in the Internet Explorer address bar. Or from any page on Blue, type “SSP” in the address bar.
• Click on the “Enter SSP” button. The SSP login screen will display.
• Enter your Employee Identification Number (EIN).
• Enter your temporary password, which you can find printed in the top right hand corner of your letter.
• Click on the “Sign In” button. The Self-Service Profile Setup screen will display.
• Change your temporary password by typing it in the “New Password” box, then again in the “Confirm Password” box. There will be general information and the password rules displayed.
• Click the “Next” button to continue.
• Select two “Security Challenge Questions” and enter your answer to each question. These will allow you to regain access if you forget your new password.
• Click the “Next” button to continue.
• Enter your email address and confirm it. (This is OPTIONAL. If you choose not to enter an Email address check the “Skip Email and update later” box)
• Click the “Next” button to continue. Click on the “Submit” button. (Check for any error messages and make corrections if needed.)
• The Initial Profile Setup pop-up window will appear. If applicable, it’ll remind you to confirm your email through the link sent to the address that you entered in your profile.
• Click the “OK” button
• The SSP main page will display.
• From this page you can see your Profile Summary, manage your password, challenge questions, email address, or log out by clicking on the appropriate tab or button. You can also manage your 4-digit USPS personal identification number (PIN) for access to USPS telephone Interactive Voice Response IVR Self-Service applications.
After following these instructions, you will have successfully set up your SSP Profile. You can now use your EIN and new password to log on to any USPS HR self-service online application.

I did not click on the verification link to complete the setup of my new password within the 72 hours:

Then, log back into the SSP application, ssp.usps.gov. Go to the “Manage Email” tab and follow instructions to setup your email information again. Remember, you must click on that verification link, within 72 hours, to complete the setup. Without confirming your Email no emails can be sent to the address you entered.

I did not receive a letter with my temporary password.

By April 28, 2014, you should have received a letter at your mailing address of record with a temporary password. However, if you did not receive a letter with your temporary password, you can either:

1. Go to ssp.usps.gov and click on “Forgot Password?,” and follow the prompts on the returned screen to create your new password. Note: You must know your Personal Identification Number (PIN) If you provide an email address, a verification link will be sent to that email address. You must click on that verification link, within 72 hours, to complete the setup of your new password.

Or

2. If your attempts to reset your password are still unsuccessful, contact the HR Shared Services Center (HRSSC) at 1-877-477-3273, option 5 or TDD/TTY – 866-260-7507 for a new temporary password. The HRSSC will give you a temporary password. You must establish your SSP profile to create a permanent password that can be used on the HR Self Service applications.

I have set up USPS Liteblue/SSP password and profile information, but I am having problems.

What support is available?

IT Self Help if you are working on a USPS computer.

Lost or forgotten passwords: Go to ssp.usps.gov and click on “Forgot Password?” and follow the prompts on the returned screen to create your new password, or reset your password. If you remember the answers to your security questions, you’ll be able to set up your new password immediately. If you have forgotten the answers to your security questions and have an active email address in your SSP profile, a verification link will be sent to that email address. You must click on that verification link, within 72 hours, to complete the setup of your new password. If you have not provided an email address, you can request a first-class letter to arrive at your address of record within 7-10 business days with a new temporary password.

Note: It should take approximately 7-10 days to receive the temporary password.

If your attempts to reset your password are still unsuccessful, you can contact the HRSSC during normal operating hours. HRSSC hours of operation are Monday through Friday, 7:00 am – 8:30 pm EST

 

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